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Error connecting to the supplier

PO failed: There was an error connecting to the supplier. The problem is most likely in the PO transmission method for supplier.

Cause

The purchase order URL is incorrect; even the domain does not exist.

Solution

Before you reach out to the supplier, double check that the supplier’s PO setting in Coupa is correct.
- Make sure the URL is what the supplier provided.
- Make sure the URL does not have spaces.
If the URL is correct, forward the Coupa failed PO email to the supplier, and ask the supplier to provide the full PO routing URL.

Example

Subject: cXML Failure (Failed to send PO #123)

There was an error connecting to the supplier. The problem is most likely in the PO transmission method for XYZ Supplier. This is the setup you have now:

Url https://unknown.test.com/orderrequest.asp

Domain: DUNS

Identity: buyerid

Shared secret: passw0rd

Destination domain: DUNS

Destination identity: supplierid

…

cXML Response
<html>
  <head>
    <title>403 Forbidden</title>
  </head>
  <body bgcolor="white">
    <center>
      <h1>403 Forbidden</h1>
    </center>
    <hr>
    <center>nginx</center>
  </body>
</html>