Coupa Accessibility Statement
Overview of Accessibility Approach for End-Users of All Abilities
Coupa is committed to accessibility for end-users of all abilities in our web-based and mobile applications. Compliance to accessibility requirements is a strategic goal across the product development organization.
Although accessibility efforts typically aim to serve users who may have an impairment of vision, auditory sense, motor function, or cognitive ability, Coupa believes product enhancements supporting these needs can provide a more usable product for all our users.
We are continuously applying accessibility requirements in our processes, such as UX and functional design, as well as in our automated testing, internal accessibility reviews, and external third party reviews of our accessibility towards relevant standards and best practices, for continuous improvement over time.
Our Standards and Best Practices
Coupa has adopted the standard Web Content Accessibility Guidelines (WCAG) version 2.0 Level AA, as part of the Web Accessibility Initiative (WAI) developed by the Worldwide Web Consortium (W3C). This is also known as ISO/IEC 40500:2012. This defines the international best practices for accessibility as outlined in virtually all International accessibility standards, as well as Section 508 of the Rehabilitation Act in the United States.
For additional detail on how WCAG aligns with country-by-country Accessibility policies and regulations, please see https://www.w3.org/WAI/policies/.
The WCAG 2.0 standard classifies accessibility features into categories of Perceivable (surfacing UI to available senses), Operable (can take action with available inputs), Understandable (clear descriptions, predictable structure), and Robust (compatible with Accessibility technology). Coupa designs, implements, and tests with this mission in mind, focusing on delivering our best implementation of the WCAG 2.0 Level AA standard for the success of our end-users and customers who depend on these features.
Currently, we comply with all WCAG 2.0 Level A and AA criteria up to Fully Supports or Partially Supports conformance levels across our core P2P and Expenses offerings. We're making steady progress in each major release toward Fully Supports across additional criteria over time. When this is achieved in each product area, improvements will continue towards conformance with WCAG version 2.1 in these areas as well.
Coupa’s approach, based on best practices advice from our 3rd party accessibility consultants Deque Systems, is to focus on the most frequently used pages and workflows and to make continuous progress.
Contact Us On Any Accessibility Issue
If you have issues accessing Coupa Web or Coupa Mobile, please contact your Coupa Administrator for direct assistance using the product and reporting any issues. If you are a Coupa Administrator encountering issues supporting an end-user with any disability, please contact Coupa Support.
When seeking support on accessibility issues, please let us know what browser or operating system is being used and what Assistive Technology (AT) is involved, if any. We value your feedback and suggestions to help support your accessibility users as we work to make our offerings as accessible as we can.
Documentation and electronic help content on specific topics is available for email or download in searchable PDF format to facilitate accessible distribution of this content on a case-by-case basis at our Support contact info above.
In case you are reading this statement in printed or offline sources, our latest version of the Coupa Accessibility Statement with most up-to-date information can be found at Success.coupa.com/Support/Coupa_Accessibilty/Coupa_Accessibility_Statement.
Recommended Accessibility Settings on Mobile and Web
As we work on addressing user feedback, we encourage people to stay current with the latest updates to their web browser (we support latest Firefox, Google Chrome, Internet Explorer or Safari) or mobile device software (we support latest iOS and Android).
We also recommend using the accessibility options in the mobile device settings (e.g. text zoom preferences, color contrast preferences, enabling Voiceover for iOS, and Talkback for Android, etc.) and also customizing browser settings (i.e. large fonts, plugins, screen-reading tools such as NVDA, JAWS, VoiceOver, ChromeVox, etc.) to augment and optimize Coupa's existing Accessibility capabilities.
Learn tips for customizing your browser and computer setup at the W3C® Web Accessibility Initiative website at https://www.w3.org/WAI/users/browsing.
Coupa’s Voluntary Product Accessibility Template (VPAT)
Our latest VPAT self-declarations of supported accessibility features and known areas to improve are linked here:
The above VPATs are the result of third party certification performed by Deque Systems (considered an accessibility industry leader, providing extensive accessibility evaluation and education), as they tested and reported against Coupa's WCAG 2.0 Level AA conformance at the end of 2019.
Current Accessibility Coverage
Coupa's accessibility focus is currently directed toward end-user facing UI throughout the Coupa Mobile client, and Coupa Web Home Page, User Settings, and main usage workflows in the Expenses, Cart, Requisitions and Purchase Orders areas of the product.
Accessibility enhancements applied to these areas include but are not limited to:
- Improved page-level Keyboard control and tab navigation order
- Visible Focus indicator to indicate current navigation position
- Skip-link navigation
- Image ALT Text descriptions
- Form field label and input type associations
- Form header and ordered list usage for navigation and speech support
- Page titles and link titles for navigation and speech support
- Accessible Rich Internet Applications (ARIA) tags for navigation and speech support
- Data Table header/row markup for navigation and speech support
- Date input and Calendar widget navigation and speech support
- File/Text/URL attachment widget navigation and speech support
- Color contrast minimum thresholds and text size improvements
- Compatibility with browser level and device level zoom and contrast settings
- Error message visual indicators with ARIA tags for speech support
- Eliminating dependencies on Color as the sole indicator of status or meaning
Accessibility Best Practices
Coupa Product Management, UX Design, Development and Quality Engineering teams engage in the following Accessibility best practices:
- Dedicated software release level management of current and planned 508 activities
- Development of shared accessibility assets to accelerate areas of compliance
- Internal Wiki summarizing WCAG guidelines, reference links, related resources
- Designated Chat, Email, Forum and Ticketing collaboration on Accessibility topics
- Accessibility included in UI and UX graphic design and interaction templates
- Accessibility section in Product Management and Development feature design templates and documents.
- Accessibility industry experts finding new issues, suggesting solutions, verifying fixes
- Suggested training materials and Coupa employee full reimbursement for Accessibility training
- Integration of AXE, WAVE, and other Accessibility tools for use with manual and automated test cases
- Manual testing with JAWS w/Internet Explorer (IE), NVDA w/Firefox, VoiceOver w/Safari, and ChromeVox in Chrome
Other Accessibility Innovations
Coupa Mobile provides special features which further enhance Accessibility beyond the WCAG standard, including:
- Speech Recognition to verbally create an Expense Report
- Facial Recognition to add business expense participants to an Expense Report
- Optical Character Recognition (OCR) to add receipt details to an Expense Report
- Image Recognition to search/add items to the Cart for purchase
We're interested in feedback and ideas about how these and other innovations can contribute to expanding, adding, improving new Accessibility features over time.
Known Accessibility Gaps
Some product areas have not been tested for accessibility, or are prioritized toward later accessibility improvement while we focus on the most impactful areas and most critical features in end-user facing areas of the product.
Areas generally considered non-compliant at this time include Invoicing, Community, Supplier Information Management (SIM), Coupa Supplier Portal (CSP), Payments, Treasury, Inventory, Spend Guard, Contracts, Contract Lifecycle Management Standard and Advanced (CLM/A), Sourcing, Coupa Sourcing Optimization (CSO), Analytics, Coupa Contingent Workforce (CCW), Coupa Travel, Coupa Risk Assess (CRA) and Administrator Setup pages.
Future Accessibility Coverage and Enhancements
Coupa is committed to accessibility and has a strategy to achieve continuous enhancements in accessibility in upcoming releases across all our modules. As described above we have processes in place in design and implementation, such as the use of common or shared compliant UI elements, to achieve this. Some of our non-compliant areas have accessibility enhancements planned or in-progress. These areas will undergo formal accessibility review and VPAT documentation with third-party certification as we make significant progress in these additional areas.