EN globe icon
user icon
What can we help you find? Trust System Uptime and Metrics

System Uptime and Metrics

Submitted: 12 November 2024 | Revised: 12 November 2024

In order to provide some transparency into our service availability, we publish our platform monthly uptime. Uptime is calculated pursuant to our service level agreement and excludes items such as planned or emergency maintenance and unavailability caused by circumstances beyond our reasonable control, including unavailability due to customer or its users’ acts or omissions, internet service provider failures or delays, failure or malfunction of equipment or systems not belonging to or controlled by Coupa or force majeure events. Amounts below represent a global average. Individual regions and customer instances can vary.

Coupa calculates transaction speed (in seconds) by recording the timestamp when a user request enters the app server and when the response exits the app server; the difference between these time stamps is the transaction speed. The speeds are averaged for all transactions across all instances over the past month.

SYSTEM UP TIME % UP TIME Avg. Speed (seconds)

2024
October 99.99% 0.43s
September 99.99% 0.42s
August 99.99% 0.38s
July 99.99% 0.38s
June 99.99% 0.39s
May 99.94% 0.40s
April 99.88% 0.41s
March 99.99% 0.44s
February 99.99% 0.42s
January 99.99% 0.44s

2023
December 99.99% 0.43s
November 99.09% 0.47s
October 99.98% 0.47s
September 99.99% 0.42s
August 99.98% 0.41s
July 99.96% 0.41s
June 99.99% 0.45s
May 99.94% 0.45s
April 99.97% 0.44s
March 99.99% 0.47s
February 99.98% 0.48s
January 99.98% 0.46s

2022
December 99.99% 0.49s
November 99.97% 0.48s
October 99.99% 0.48s
September 99.97% 0.52s
August 99.96% 0.48s
July 99.97% 0.44s
June 99.98% 0.46s
May 99.94% 0.44s
April 99.91% 0.50s
March 99.98% 0.49s
February 99.93% 0.49s
January 99.97% 0.47s

2021
December 99.95% 0.51s
November 99.94% 0.46s
October 99.92% 0.45s
September 99.98% 0.43s
August 99.97% 0.49s
July 99.99% 0.50s
June 99.99% 0.47s
May 99.98% 0.54s
April 98.39% 0.66s
March 99.98% 0.54s
February 99.98% 0.53s
January 99.99% 0.54s

2020
December 99.99% 0.54s
November 99.99% 0.46s
October 99.98% 0.44s
September 100.00% 0.44s
August 99.99% 0.49s
July 100.00% 0.44s
June 99.99% 0.48s
May 100.00% 0.48s
April 99.99% 0.5s
March 100.00% 0.49s
February 99.99% 0.49s
January 100.00% 0.49s

2019
December 100.00% 0.79s
November 100.00% 0.79s
October 99.99% 0.64s
September 99.99% 0.64s
August 99.97% 0.56s
July 100.00% 0.55s
June 99.99% 0.55s
May 100.00% 0.56s
April 99.99% 0.61s
March 100.00% 0.58s
February 100.00% 0.58s
January 100.00% 0.62s

2018
December 100.00% 0.59s
November 100.00% 0.63s
October 100.00% 0.6s
September 99.99% 0.62s
August 99.99% 0.6s
July 100.00% 0.68s
June 99.99% 0.69s
May 100.00% 0.65
April 99.91% 0.59
March 99.99% 0.65
February 99.97% 0.67
January 99.99% 0.67

2017
December 99.99% 0.73
November 99.99% 0.74
October 99.99% 0.75
September 100.00% 0.81
August 99.94% 0.80
July 100.00% 0.82
June 100.00% 0.88
May 100.00% 0.88
April 100.00% 0.87
March 99.99% 0.96
(1) 100.00% 0.91
January 100.00% 0.90

2016
December 100.00% 0.90
November 99.99% 0.99
October 100.00% 1.00
September 99.99% 1.01
August 100.00% 1.06
July 99.94% 1.00
June 99.99% 1.03
May 99.99% 0.90
April 99.99% 1.15
March 100.00% 1.23
February 100.00% 1.18
January 100.00% 1.13

2015
December 100.00 % 1.28
November 99.98 % 1.29
October 99.99 % 1.21
September 100.00 % 1.10
August 100.00 % 1.11
July 100.00 % 1.08
June 99.99 % 1.05
May 100.00 % 0.94
April 100.00 % 0.86
March 99.99 % 0.90
February 100.00 % 0.94
January 100.00 % 0.99

2014
December 100.00 % N/A
November 99.99 % N/A
October 99.99 % N/A
September 100.00 % N/A
August 99.99 % N/A
July 100.00 % N/A
June 100.00 % N/A
May 100.00 % N/A
April 100.00 % N/A
March 100.00 % N/A
February 99.97 % N/A

January

 99.99 % N/A

2013
December 100.00 % N/A
November 100.00 % N/A
October 100.00 % N/A
September 99.98 % N/A
August 99.98 % N/A
July 100.00 % N/A
June 100.00 % N/A
May 100.00 % N/A
April 100.00 % N/A
March 100.00 % N/A
February 100.00 % N/A

January

 100.00 % N/A

2012
December 99.99 N/A
November 100.00 % N/A
October 99.90 % N/A
September 99.95 % N/A
August 100.00 % N/A
July 100.00 % N/A
June 99.91 % N/A
May 99.99 % N/A
April 100.00 % N/A
March 100.00 % N/A
February 100.00 % N/A

January

 100.00 % N/A

2011
December 100.00 % N/A
November 100.00 % N/A
October 99.93 % N/A
September 100.00 % N/A
August 100.00 % N/A
July 100.00 % N/A
June 100.00 % N/A
May 100.00 % N/A
April 99.90 % N/A
March 100.00 % N/A
February 100.00 % N/A

January

 99.97 % N/A

2010
December 100.00 % N/A
November 100.00 % N/A
October 99.99 % N/A
September 100.00 % N/A
August 100.00 % N/A
July 99.93 % N/A
June 99.90 % N/A
May 99.90 % N/A
April 99.99 % N/A
March 99.99 % N/A
February 99.99 % N/A

January

 99.99 % N/A

(1) Customers hosted in the US East Coast region were impacted by an AWS region-wide outage for their S3 service on February 28. Customers can contact Support for more details. Customers in other regions worldwide were not impacted.