What can we help you find? Products Coupa Product Documentation Supplier Resources For Suppliers Supplier Integration Resources Purchase Orders and Punchouts PO failed: Connection to supplier timed out

PO failed: Connection to supplier timed out

Cause

A timeout is caused by one of the following:

The OrderResponse file format is incorrect.
The supplier took too long to send back the OrderResponse cXML.
The supplier needs to whitelist the Coupa Application IP Addresses.

Solution

Make sure the supplier's OrderResponse cXML looks like this example (if not, ask the supplier to fix it):

<?xml version="1.0"?>
<cXML payloadID="111111111" xml:lang="en" timestamp="1999-03-12T18:39:09-08:00">
   <Response>
     <Status code="200" text="OK"/>
   </Response>
</cXML>

When you get a timeout error, start by forwarding the supplier the Coupa failed PO email, and ask the supplier what causes the timeout.
If a PO transmission results in a connection timeout because there was no response from the supplier, Coupa tries to resend the PO up to four times at five-minute intervals.

Example

Subject: cXML Failure (Connection to supplier timed out)

When we tried to send purchase order #123 to ABC Supplier the connection request timed out.