Supplier Actionable Notifications (SAN)

Introduction

Supplier Actionable Notifications (SAN) let you receive orders and work with customers who use Coupa, all without the need to join Coupa's supplier network or create a Coupa Supplier Portal (CSP) account. You can acknowledge, invoice from, or add comments to a purchase order (PO) directly from the notification Coupa sends you on the customer's behalf.

SANs also enable you to create service time sheets directly from email notifications for service POs, helping you document the work and receive notifications post-invoice submission, providing transparency by updating you on customer actions.

You'll also get notifications after you submit an invoice to your customer, and updates when your customers perform an action on your invoice. This improves transparency and further reduces the need for suppliers to track down the status of their invoices through phone calls or emails.

Manage Supplier Actionable Notifications

Through the SAN, you can perform different actions according to your needs:

• Manage the order: Handle and oversee the details and progress of the purchase or transaction.
• Create an invoice: Generate an invoice from the PO, specifying the payment details for the goods or services provided.
• Add a comment: Include additional notes or information to provide context or communicate within your current transaction team.
• Acknowledging the PO: Confirm receipt and acceptance of the PO.
• Creating a CSP account: Create your CSP account to access enhanced benefits and services.

Upon converting a service request to a PO, you will receive a SAN, facilitating the creation of service time sheets against the PO. The SAN is sent to the Service Manager's Email specified in the service requisition.