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View and Manage Notifications

View your notifications and set your notification preferences.

Notifications are the way Coupa keeps you informed about new information or changes related to your account. Manage your notification settings to be alerted according to your preferences.

Warning

Some notifications are now shown in the Coupa Supplier Portal (CSP) Workbench.
For more information, see Manage the CSP Workbench and CSP Workbench Actions and Notifications.

View your notifications

You receive notifications through email or SMS. To view your notifications:

Check your email or phone numbered registered in the platform.
These messages will include a link to see more information or instructions on how to proceed.
If you don't see any notifications:
1. Log in to your CSP account.
2. Hover over your username on the top tight corner of the window.
3. Select the Notification Preferences option.
4. Review your registered email and mobile(SMS) number registered.
5. Mark the notification you wish to receive and the method you want to receive it.
6. Select the Save button at the bottom right of the page.

You can change your settings by following the steps in Change your CSP notification preferences below.

View your tasks

To see your tasks in the workbench:

Log in to your CSP account.
Go to the top menu and select the Workbench button ( ).
This redirects to your CSP Workbench.
Select a notification to be redirected to the relevant page.

For more information, see Manage the CSP Workbench.

Change your CSP notification preferences

You can change your settings to receive notifications through email or SMS. To change your notification settings, follow the next steps:

Log in to your CSP account.
Go to the My Account Notification Preferences page.
There are several ways to see the page:
1. Hover over your username on the top tight corner of the window, and Select the Notification Preferences option.
2. Select the Workbench button and select the Notification Preferences button in the top tight corner.
3. Go to your Account Settings.
  For more information, see Manage Your Account.
On the My Account Notification Preferences page, select the check boxes for the items that you want to receive the notification types:
- Email:
  Get notified to your registered email when there are changes, or updates for actionable and non-actionable events.
- SMS (short text message).
  Get notified to your registered email when there are changes, or updates for actionable and non-actionable events. SMS notifications are turned off by default.
  You can choose to receive notifications in short text messages only if you have an SMS-capable device and you validate your phone number. For more information, see Manage Multi-Factor Authentication.
  If you turn SMS notifications on, but you disable mobile phone verification, your SMS notification selections are deleted. You can also stop receiving SMS notifications if you reply STOP.
Select the Save button on the bottom right of the page.

Notifications in the CSP

The following table presents all settings and notifications you can enable or disable from the My Account Notification Preferences page:

Setting	Description
Announcements
New Customer Announcement	Disabled by default
Business Performance
Business Performance role granted	Enabled by default through email
Catalogs
A new comment is received	Enabled by default through email
A catalog is approved	Disabled by default.
A catalog is rejected	Disabled by default.
A catalog is about to expire	Disabled by default.
Coupa Accelerate
New Early Pay Customer	Enabled by default through email
Coupa Pay – Available only if your customer uses Coupa Pay and enabled the related features.
New digital check	Enabled by default through email
New virtual card	Enabled by default through email
Virtual card reissued	Enabled by default through email
Virtual card reminder	Enabled by default through email
Payment role given to user	Enabled by default through email
Virtual card processing failure	Enabled by default through email
Bank transfer remittance advice	Enabled by default through email
Virtual card remittance advice	Enabled by default through email
Zero payment remittance advice	Enabled by default through email
Digital Check Cancelled	Enabled by default through email
Virtual Card Cancelled	Enabled by default through email
Invoice Adjusted Automatically	Enabled by default through email
Digital Wallet Remittance Advice	Enabled by default through email
Early Payments – Available only if your customer enabled the feature.
Early payment request expired	Enabled by default through email
Early payment request rejected	Enabled by default through email
Early payment request matched	Enabled by default through email
Early payment request paid	Enabled by default through email
Early Payment Request Rejected by Financier	Enabled by default through email
Form Responses
A form response is approved	Enabled by default through email
A form response is rejected	Enabled by default through email
Supplier information is updated	Enabled by default through email
A new comment is received	Notifies you if your customer sends you a new comment or a reply to your question/comment regarding a Supplier Information Management (SIM) form request/response. Enabled by default through email
A form response needs your attention	Enabled by default through email
Integration Errors
Enable notification for integration error	Disabled by default.
Invoices
A new comment is received	Enabled by default through email
An invoice is approved	Enabled by default through email
An invoice is paid	Enabled by default through email
An invoice is disputed	Enabled by default through email
An invoice is withdrawn from dispute	Enabled by default through email
Legal Invoice Export Ready	Enabled by default through email
An invoice is abandoned	Enabled by default through email
Orders
A new comment is received	Enabled by default through email
A new order is received	Enabled by default through email
An order is canceled	Enabled by default through email
Order Header Changes
Order change request is rejected	Enabled by default through email
Profile
Public profile is updated	Disabled by default.
An information update request is received	Enabled by default through email
Receipt Request
Receipt created	Disabled by default.
Terms of Use
New Terms of Use are received	Enabled by default through email
Users
A new customer connection is created	Enabled by default through email
Service/Time Sheets
A Service/Time Sheet is approved	Enabled by default through email
A Service/Time Sheet is rejected	Enabled by default through email

Notifications FAQ

What is the difference between a notification and a task?

Notifications are the way Coupa keeps you informed about new information or changes related to your account. You can receive notifications through email or SMS.

Tasks require an action in order to be completed. These appear on your workbench when Coupa or their customers needs you to take an action.

Why can't I see a notification in the workbench?

Some notifications do not require any action on your part. For example, when an invoice is approved, there typically isn't any follow-up needed from suppliers, so there is no task for you to perform. You can configure your notification settings to receive an email when such events happen by following the steps in Change your CSP notification preferences above.

How can a customer use the workbench?

If you are a buyer or customer and want to read more about the Workbench, you can find the documentation in Coupa Compass > Products > Supply Change Collaboration > Supply Chain Collaboration Documentation > Purchas Order Collaboration > Using PO Collaboration > Use the Workbench to Manage Order Confirmation Tasks > Understand the Workbench.