Log in to the CSP

Login page

When you have an account with the Coupa Supplier Portal (CSP), you can log in to your account from the Login page.

1. Go to supplier.coupahost.com.
2. Type your email address and select Continue.
3. On the next page, type your password and click Login.

Once logged in, you see a summary of your recent activity, announcements, and tabs to access to other areas of the CSP.

Multiple active sessions

You cannot have more than three active sessions simultaneously. When you log in to another session, you are forced to close an open one. A message notifies you that you have too many active logins and you will be signed out from one of your other sessions if you click Log In. You can also Cancel the attempt to log in to another session.

Welcome message

When you log in for the fist time from a new customer-created invitation, you can see a welcome message and company logo, customized by your customer.

Welcome tour

Once you are signed in, Coupa takes you on a welcome tour.

If you log in from a new customer-created invitation, the welcome tour is not shown, but you can access it from the Help menu. For more information, see Navigate and Get Help.

You can skip the tour by clicking on the Skip button or closing the window with the X in the top right corner. Clicking Next takes you to the second page of the tour, which provides you with basic information on the benefits of invoicing through the CSP.

By clicking on the relevant link, you can go directly to view the Orders, Invoices, or Admin pages, or go to the next tour page that provides basic information about how the CSP can help you transact and communicate with your customers, for example, by allowing you to manage your catalogs, orders, and invoices, and setting notification preferences for important customer transactions.

The tour also summarizes the additional features, for example, the possibility to provide supplier information through the CSP, update POs with advance ship notice (ASN), update catalog items, and features for payments, such as, managing payment settings. If you click on the Go to Online Help to Learn More link, you are directed to the Coupa Supplier Portal Admin and User Guide for details on each feature.

Multifactor authentication

When you log in for the first time, you are prompted to enable multifactor authentication. This method often includes receiving a code though a selected channel in order to validate your identity.

For more information, see Manage Multifactor Authentication.

The code is good only for 60 seconds. If you do not type that code on the CSP sign-in page and click Log In within 60 seconds, you have to get a new code and try again.

Troubleshooting

If you're unable to receive the six-digit authentication code or don't have storage for the backup codes: 

1. Download the Supplier Declaration Form.
2. Fill out the form (this can be done digitally), and save it.
3. Send an email to supplier@coupa.com, with the filled out form. 

We will let you know what further actions are required from your side.