Punchout failed: getaddrinfo: Name or service not known


The punchout URL is incorrect; even the domain does not exist.

Te reproduce, click on the punchout supplier link and receive the getaddrinfo error in Coupa.


  • Before you reach out to the supplier, double check the supplier’s punchout setting in Coupa.

    • Make sure the URL is what the supplier provided.


      The URL is case sensitive.

    • Make sure the URL does not have spaces.

  • If the URL is correct, inform the supplier and ask for the correct full punchout URL.