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Products
Coupa Product Documentation
Supplier Resources
For Suppliers
Supplier Integration Resources
Purchase Orders and Punchouts
cXML PO Collaboration Errors and Resolution
Understand error messages that you may receive on cXML Purchase Orders (PO) Collaboration
Punchout failed: Connection reset by peer - SSL_connect, or SSL_connect returned=1 errno=0 status=SSLv3 read server hello A: sslv3 handshake failure
Error connecting to the supplier
PO failed: There was an error connecting to the supplier. The problem is most likely in the PO transmission method for supplier.
PO failed: 5xx or 4xx error response
Information about cXML error 5xx or 4xx
PO failed: Connection to supplier failed: 400 Bad Request
Cause and solution for error PO failed: Connection to supplier failed: 400 Bad Request
PO failed: No status element in setup response
Cause and solution for error PO failed: No status element in setup response
Send Purchase Orders Using cXML
The following is a process workflow for purchase orders (POs) transmission using cXML.
Punchout failed: Punchout failed to return a cart
Punchout failed to return a cart
Connection Failed for Undefined Method send_via_cxml
PO failed: the connection request failed. undefined method send_via_cxml for XX (no status returned)
Create a punchout request.
PO failed: Connection to supplier timed out
PO failed: Connection to supplier timed out
Sample cXML Purchase Order with Annotations
Use this sample to test your Coupa integration.
- Table Of Contents
-
For Customers
-
Supplier Enablement Strategy
- Step 1: Analyze Your Spend
- Step 2: Determine Supplier Load Strategy
- Step 3: Align Your Processes
- Step 4. Establish Your Catalog Strategy
- Step 5: Determine PO Transmission Methods
- Step 6: Determine Invoice Transmission Methods
- Step 7: Determine Your Communication Strategy
- Step 8: Move to Production
- Able to Enable: Supplier Enablement
-
Supplier Enablement Toolkit
- Manage Suppliers
- Manage Contracts
- Manage Catalogs
- Document Exchange
- Understanding Open Buy for Customers
-
Supplier Enablement FAQ
- Can I add a link to the punchout site on a webform?
- Can I use an existing SIM form name for a new form?
- Does the PO confirmation lookup valid substitute items?
- How are receipts created for substitute items?
- How does pricing work for substitutions and are substitution prices required to be the same?
- How do I get a copy of the Coupa digital certificate?
- How do users log into the punchout site?
- How do webforms for a punchout get converted into a req?
- Is there a timeline and process for the creation, transmission, and approval creation of account master data?
- What characters do I need to escape in XML documents?
- What happens if the pack size is different on a substitution?
- What is the minimum requirement for a supplier to do a punchout in Coupa?
- What is the minimum requirement for a supplier to receive orders via cXML from Coupa?
- What is the minimum requirement for a supplier to send invoices to Coupa via cXML?
-
Supplier Enablement Strategy
-
For Suppliers
- Core Supplier Onboarding
-
Getting Started with the Coupa Supplier Portal
- Get Started with the CSP
-
Set Up the CSP
- Understand the CSP Workbench
- CSP Workbench Actions and Notifications
- Manage Users
- Account Merges and Customer Connections
-
Financial Setup
- Set Up Legal Entities
- Tax Registration
- Tax Registration FAQ
- View and Manage Payment Methods Information (Previously Remit-To)
- Add Fiscal Representatives
- How do Early Pay Discounts (EPD) work?
- Set Early Payment Discounts Preferences: Before Invoice Approval
- Submit Early Payment Requests: After Invoice Approval
- Account Validation Requirements for Supplier Payment Accounts
- Early Payment Discounts
- Purchase Orders
- Invoices
- Payments
- Catalogs
- Services Procurement Workers
- Manage Workers and Assignments in the CSP
- Service Sheets
- ASN
- Inventory Collaboration
- Supplier Dashboard
- Business Performance
- Sourcing
- Diversity Reports
- SFTP and cXML
- Collaborate on Quality Inspections
- Contract Collaboration
- Coupa Contingent Workforce
-
Supplier Integration Resources
-
Work with Compliant Invoicing
- Using Compliance in Coupa
- Agreeing to Terms of Use
- Selecting Your Remit-To Address
- Adding Extrinsics to Your Invoice
- Add an Encoded Attachment to a cXML Invoice
- Add Tax Exemption Details to an Invoice
- Providing Amounts in Local Currency
- Avoiding Bill-To Address Errors
- Global Compliant cXML Invoicing - UK
- South Africa Compliance Sample cXML
-
cXML Examples
-
Standard Invoice Examples
- Sample cXML Credit Memo
- Sample cXML Credit Memo Backed by a PO
- Sample cXML for submitting a correction invoice with a link to a disputed invoice
- Sample cXML Invoices with Taxes (PO-backed)
- Sample cXML Invoice Backed by Contract
- Sample cXML Invoice Backed by Multiple POs
- Sample cXML Invoice with Billing Account Distributions
- Sample cXML Invoice with Both Backed and Unbacked Lines
- Sample cXML Invoice with Custom Fields (Extrinsic)
- Sample cXML Invoice with MatchReference Key for 3-Way-Direct Invoice Line to Receipt Matching
- Sample cXML Invoice with Payment Terms
- Sample cXML Service Type Invoice
- Sample cXML Unbacked Invoice
- Sample for Resolving Disputes via Credit Notes
-
Compliant Invoice Examples
-
Austria
- AT Simple Backed Invoice (Quantity Based)
- AT Simple Unbacked Invoice (Contract Based)
- AT Simple Backed and Unbacked Lines Service Invoice (Amount Based)
- AT Simple Credit Note for Backed Invoice
- AT Simple Credit Note for Unbacked Invoice
- AT Invoice with Payment Term
- AT Invoice with Multiple Lines and PO References
- AT Invoice with Header Taxation
- AT Invoice with Line Level Taxation
- AT Invoice with Discount
- AT Invoice with Header Charges (Shipping, Handling, Misc)
- AT Invoice With Custom Fields (Extrinsic)
-
Australia
- AU Simple Backed Invoice (Quantity Based)
- AU Simple Unbacked Invoice (Contract Based)
- AU Simple Backed and Unbacked Lines Service Invoice (Amount Based)
- AU Simple Credit Note for Backed Invoice
- AU Simple Credit Note for Unbacked Invoice
- AU Invoice with Payment Term
- AU Invoice with Multiple Lines and PO References
- AU Invoice with Line Level Taxation
- AU Invoice with Discount
- AU Invoice with Header Charges (Shipping, Handling, Misc)
- AU Invoice With Custom Fields (Extrinsic)
-
Belgium
- BE Simple Backed Invoice (Quantity Based)
- BE Simple Unbacked Invoice (Contract Based)
- BE Simple Backed and Unbacked Lines Service Invoice (Amount Based)
- BE Invoice with Payment Term
- BE Invoice with Multiple Lines and PO References
- BE Invoice with Header Taxation
- BE Invoice with Line Level Taxation
- BE Invoice with Discount
- BE Invoice with Header Charges (Shipping, Handling, Misc)
- BE Invoice With Custom Fields (Extrinsic)
- BE Invoice with Line Level Taxation - VAT Exempt
-
Canada
- CA Simple Backed Invoice (Quantity Based)
- CA Simple Unbacked Invoice (Contract Based)
- CA Simple Backed and Unbacked Lines Service Invoice (Amount Based)
- CA Simple Credit Note for Backed Invoice
- CA Simple Credit Note for Unbacked Invoice
- CA Invoice with Payment Term
- CA Invoice with Multiple Lines and PO References
- CA Invoice with Line Level Taxation
- CA Invoice with Discount
- CA Invoice with Header Charges (Shipping, Handling, Misc)
- CA Invoice With Custom Fields (Extrinsic)
- Czech Republic
-
Denmark
- DE Simple Backed Invoice (Quantity Based)
- DE Simple Unbacked Invoice (Contract Based)
- DE Simple Backed and Unbacked Lines Service Invoice (Amount Based)
- DE Simple Credit Note for Backed Invoice
- DE Simple Credit Note for Unbacked Invoice
- DE Invoice with Payment Term
- DE Invoice with Multiple Lines and PO References
- DE Invoice with Header Taxation
- DE Invoice with Line Level Taxation
- DE Invoice with Discount
- DE Invoice with Header Charges (Shipping, Handling, Misc)
- DE Invoice With Custom Fields (Extrinsic)
-
Finland
- Simple Backed Invoice (Quantity Based)
- Simple Unbacked Invoice (Contract Based)
- Simple Backed and Unbacked Lines Service Invoice (Amount Based)
- Simple Credit Note for Backed Invoice
- Simple Credit Note for Unbacked Invoice
- Invoice with Payment Term
- Invoice with Multiple Lines and PO References
- Invoice with Line Level Taxation
- Invoice with Header Charges (Shipping, Handling, Misc)
- Invoice with Discount
- Invoice With Custom Fields (Extrinsic)
-
France
- Simple Backed Invoice (Quantity Based)
- Simple Unbacked Invoice (Contract Based)
- Simple Backed and Unbacked Lines Service Invoice (Amount Based)
- Simple Credit Note for Backed Invoice
- Simple Credit Note for Unbacked Invoice
- Invoice with Payment Term
- Invoice with Multiple Lines and PO References
- Invoice with Line Level Taxation
- Invoice with Header Charges (Shipping, Handling, Misc)
- Invoice with Discount
- Invoice With Custom Fields (Extrinsic)
-
Germany
- Simple Backed Invoice (Quantity Based)
- Simple Unbacked Invoice (Contract Based)
- Simple Backed and Unbacked Lines Service Invoice (Amount Based)
- Simple Credit Note for Backed Invoice
- Simple Credit Note for Unbacked Invoice
- Invoice with Payment Term
- Invoice with Multiple Lines and PO References
- Invoice with Line Level Taxation
- Invoice with Discount
- Invoice with Header Charges (Shipping, Handling, Misc)
- Invoice With Custom Fields (Extrinsic)
-
Ireland
- IE Simple Backed Invoice (Quantity Based)
- IE Simple Unbacked Invoice (Contract Based)
- IE Simple Backed and Unbacked Lines Service Invoice (Amount Based)
- IE Simple Credit Note for Backed Invoice
- IE Simple Credit Note for Unbacked Invoice
- IE Invoice with Payment Term
- IE Invoice with Multiple Lines and PO References
- IE Invoice with Line Level Taxation
- IE Invoice with Discount
- IE Invoice With Custom Fields (Extrinsic)
- IE Invoice With Line Level Custom Fields (Extrinsic)
- IE Invoice with Line Level Taxation - VAT Exempt
- Italy
- Japan
-
Poland
- PL Simple Backed Invoice (Quantity Based)
- PL Simple Unbacked Invoice (Contract Based)
- PL Simple Backed and Unbacked Lines Service Invoice (Amount Based)
- PL Simple Credit Note for Backed Invoice
- PL Simple Credit Note for Unbacked Invoice
- PL Invoice with Payment Term
- PL Invoice with Multiple Lines and PO References
- PL Invoice with Line Level Taxation
- PL Invoice with Discount
- PL Invoice with Header Charges (Shipping, Handling, Misc)
- PL Invoice With Custom Fields (Extrinsic)
- PL Invoice with Line Level Taxation - VAT Exempt
-
Norway
- Simple Backed Invoice (Quantity Based)
- Simple Unbacked Invoice (Contract Based)
- Simple Backed and Unbacked Lines Service Invoice (Amount Based)
- Simple Credit Note for Backed Invoice
- Simple Credit Note for Unbacked Invoice
- Invoice with Payment Term
- Invoice with Multiple Lines and PO References
- Invoice with Header Taxation
- Invoice with Line Level Taxation
- Invoice with Discount
- Invoice with Header Charges (Shipping, Handling, Misc)
- Invoice With Custom Fields (Extrinsic)
-
Malaysia
- MY Simple Backed Invoice (Quantity Based)
- MY Simple Unbacked Invoice (Contract Based)
- MY Simple Backed and Unbacked Lines Service Invoice (Amount Based)
- MY Simple Credit Note for Backed Invoice
- MY Simple Credit Note for Unbacked Invoice
- MY Invoice with Payment Term
- MY Invoice with Multiple Lines and PO References
- MY Invoice with Line Level Taxation
- MY Invoice with Discount
- MY Invoice with Header Charges (Shipping, Handling, Misc)
- MY Invoice With Custom Fields (Extrinsic)
-
Netherlands
- NL Simple Backed Invoice (Quantity Based)
- NL Simple Unbacked Invoice (Contract Based)
- NL Simple Credit Note for Backed Invoice
- NL Simple Credit Note for Unbacked Invoice
- NL Invoice with Payment Term
- NL Invoice with Line Level Taxation
- NL Invoice with Discount
- NL Invoice with Header Charges (Shipping, Handling, Misc)
- NL Invoice With Custom Fields (Extrinsic)
-
Singapore
- SG Simple Backed Invoice (Quantity Based)
- SG Simple Unbacked Invoice (Contract Based)
- SG Simple Backed and Unbacked Lines Service Invoice (Amount Based)
- SG Simple Credit Note for Backed Invoice
- SG Simple Credit Note for Unbacked Invoice
- SG Invoice with Payment Term
- SG Invoice with Multiple Lines and PO References
- SG Invoice with Line Level Taxation
- SG Invoice with Discount
- SG Invoice with Header Charges (Shipping, Handling, Misc)
- SG Invoice With Custom Fields (Extrinsic)
- SG Invoice with Line Level Taxation - VAT Exempt
- Slovakia
-
South Africa
- SA Simple Backed Invoice (Quantity Based)
- SA Simple Unbacked Invoice (Contract Based)
- SA Simple Credit Note for Backed Invoice
- SA Simple Credit Note for Unbacked Invoice
- SA Invoice with Payment Term
- SA Invoice with Multiple Lines and PO References
- SA Invoice with Line Level Taxation
- SA Invoice with Discount
- SA Invoice With Custom Fields (Extrinsic)
- SA Invoice With Line Level Custom Fields (Extrinsic)
- SA Invoice with Line Level Taxation - VAT Exempt
-
Switzerland
- CH Simple Backed Invoice (Quantity Based)
- CH Simple Unbacked Invoice (Contract Based)
- CH Simple Backed and Unbacked Lines Service Invoice (Amount Based)
- CH Simple Credit Note for Backed Invoice
- CH Simple Credit Note for Unbacked Invoice
- CH Invoice with Payment Term
- CH Invoice with Multiple Lines and PO References
- CH Invoice with Header Taxation
- CH Invoice with Line Level Taxation
- CH Invoice with Discount
- CH Invoice with Header Charges (Shipping, Handling, Misc)
- CH Invoice With Custom Fields (Extrinsic)
- CH Invoice with Line Level Taxation - VAT Exempt
- Spain
-
Sweden
- Simple Backed Invoice (Quantity Based)
- Simple Unbacked Invoice (Contract Based)
- Simple Backed and Unbacked Lines Service Invoice (Amount Based)
- Simple Credit Note for Backed Invoice
- Simple Credit Note for Unbacked Invoice
- Invoice with Payment Term
- Invoice with Multiple Lines and PO References
- Invoice with Header Taxation
- Invoice with Line Level Taxation
- Invoice with Discount
- Invoice with Header Charges (Shipping, Handling, Misc)
- Invoice With Custom Fields (Extrinsic)
-
United Kingdom
- GB Simple Backed Invoice (Quantity Based)
- GB Simple Unbacked Invoice (Contract Based)
- GB Simple Backed and Unbacked Lines Service Invoice (Amount Based)
- GB Simple Credit Note for Backed Invoice
- GB Simple Credit Note for Unbacked Invoice
- GB Invoice with Payment Term
- GB Invoice with Multiple Lines and PO References
- GB Invoice with Header Taxation
- GB Invoice with Line Level Taxation
- GB Invoice with Discount
- GB Invoice with Header Charges (Shipping, Handling, Misc)
- GB Invoice With Custom Fields (Extrinsic)
- UK Invoice with Line Level Taxation - VAT Exempt
- United States of America
-
Austria
- cXML ASNs
-
cXML Error Handling
- Blank error message
- Characteristic(s) of the request is unsupported
- Could not parse cXML document
- cXML invoicing not allowed for supplier
- cXML Version of document is not supported
- Handling Common Special Characters in cXML
- Invalid attributes in document
- Invalid attributes in document. Bill To Address on backed doc and Bill To Address parsed from cXML does not match
- Invalid attributes in document. Extra shipping/handling/misc charges are not permitted
- Invalid attributes in document. Validation failed: Invoice lines order line must be the same type as invoice line...
- Invalid attributes in document. Validation failed: Payment Term Must be present on invoice Invoice header: Payment Term Must be present on invoice
- Invalid attributes in document. Invoice line XX: Account NA does not exist or is not active
- Invalid credentials
- Invalid credentials. Bad credentials
- Invalid order/document reference
- Invalid order/document reference. Order header XX does not belong to supplier XX
- Invalid order/document reference. Could not find order header XX, order line num XX
- Invoice already used
- Invoice Lines is invalid Invoice header: Qty precision must match UOM
- Request did not validate successfully with DTD
- Request did not validate successfully with DTD. Error: Element InvoiceDetailOrder content does not follow the DTD
- Request Entity Too Large
- Server could not build invoice
- Server not configured to parse request
- Successful TEST error
- PO Line must be the same type as invoice line
- TLS/SSL Errors during PO Transmission
- Unexpected server error
- Invoice cXML Transmission Error Codes
-
Purchase Orders and Punchouts
- cXML Webform Data
- cXML PO Collaboration Errors and Resolution
- Error: Incorrect Header Check
- Error connecting to the supplier
- PO failed: 5xx or 4xx error response
- PO failed: Connection to supplier failed: 400 Bad Request
- PO failed: Connection to supplier timed out
- PO failed: No status element in setup response
- PO failed: No status element in setup response: ok
- PO failed: Setup request failed: 4xx Login name is not available
- PO failed: the connection request failed. undefined method send_via_cxml for XX (connection timeout)
- Send Purchase Orders Using cXML
- Punchout failed: Coupa Login
- Punchout failed: getaddrinfo: Name or service not known
- Punchout failed: No status element in setup response (incorrect file format)
- Punchout failed: No status element in setup response (incorrect URL)
- Punchout failed: Punchout failed to return a cart
- Punchout failed: Setup request failed: 4xx Login name is not available
- Punchout Ordering
- Sample cXML Purchase Order with Annotations
- sslv3 handshake failure
- Connection Failed for Undefined Method send_via_cxml
- Sample Punchout Order Message
- Sample Punchout Setup Request
-
Standard Invoice Examples
- Open Buy API Reference
- Integration Contacts
-
Work with Compliant Invoicing