PO failed: No status element in setup response:

Cause

The URL is correct, but the supplier’s response is not in the proper OrderResponse cXML file format.

Solution

• There are many variations of supplier responses, but there’s one proper OrderResponse:

  <?xml version="1.0"?>
  <cXML payloadID="111111111" xml:lang="en" timestamp="1999-03-12T18:39:09-08:00">
   <Response>
     <Status code="200" text="OK"/>
   </Response>
  </cXML>
  

• Forward the Coupa failed PO email to the supplier, and ask the supplier to send the response in the proper OrderResponse cXML file format.

Example

Subject: cXML Failure (No status returned when sending PO #123)

 

No status element in setup response: 

 

com.wm.app.b2b.server.UnknownServiceException: staplescxml:receive11

at com.wm.app.b2b.server.HTTPInvokeHandler._process(HTTPInvokeHandler.java:81)

…

cXML Response

<?xml version='1.0' encoding='UTF-8'?>
<Values version='2.0'>
 <value name='$errorDump'>com.wm.app.b2b.server.UnknownServiceException: staplescxml:receive11
        at com.wm.app.b2b.server.HTTPInvokeHandler._process(HTTPInvokeHandler.java:81)
...