• Last edited on: 05 July 2023

My Profile

My Profile

You can edit your personal user information on the My Profile page in CCW. The specific information you can update depends on your user type. Some of the actions described below may not apply to all users.

Visit the My Profile page by clicking the down-arrow next to your name in the top-right part of any CCW page and selecting My Profile. The following sections are available:

Change Password

Click Change Password in the Action List to change your CCW login password.

Edit Contact Information

Click on Edit Contact Info from the Action List. Update any info you want and click Submit .

Edit Personal Information

Click on Edit Personal Info from the Action List.

Update any info you want, but you can’t update your Username or Email address in here. To change either of these, reach out to your MSP representative.

Edit Preferences

Click on Edit Preferences from the Action List.


Under preferences, the combination of your Language and Region settings - also known as your Locale - determines how dates and times are formatted throughout CCW.

  • Select your preferred Language - only English is available, however others will be introduced in future releases.
  • Select your preferred Region - the United States or United Kingdom are available, with other regions to be introduced in future releases.

A Preview pane shows how dates and times are displayed based on your selections:

  • English / United States
    • Dates: mm/dd/yyyy
    • Times: 12 hr format
  • English / United Kingdom
    • Dates: dd/mm/yyyy
    • Times: 24 hr format

Dates and times display according to your own Locale even when using the View Desktop feature or acting as a Proxy User.

Choose your preferences and click Save .