Supply Chain Collaboration for Suppliers
It's important to stay in close collaboration with your customers, especially where supply chains are concerned. If your customers use Supply Chain Collaboration, they specify whether you must approve orders at the header or line level, in addition to the number of hours they require the confirmation in. You can use Supply Chain Collaboration messaging to stay in contact with your supplier to reduce the lag time between order receipt and fulfillment, while mitigating risks and potential supply gaps faster and more easily.
How it works
Supply Chain Collaboration flow
When you receive a notification about a new Supply Chain Collaboration order, you can view the order and information about the confirmation required. Select Click to view confirmation to see more details.
The requisition confirmation information includes the statuses of the lines and the time until order confirmation is due. You can also message with your customer by selecting the Message icon. If you need to reach out to your customer, their name is included below the purchase order number
When you review the order, you can either accept or reject the order. If you reject, you must specify a reason and leave a comment, if desired.
You customer can specify whether they want you to approve or reject orders at the header level (accept or reject all lines at once) or at the line level (accept or reject each line individually). You can see this information below the purchase order number when reviewing an order.
Once you accept all lines in an order (either at the header or line level, depending on your customer's requirement), you can submit the order. You can't submit until you have accepted or rejected all lines in an order. In the banner at the top of the order, you'll see the same Click to view confirmation link that you can use to check the order status now that it is with your customer.
Comments in Supply Chain Collaboration
You can have contextual conversations with your customers when using Supply Chain Collaboration by using order comments. When you select the Message icon, you can leave your customer comments about individual lines in your orders. As before, you can also leave comments at the header level.
Comments are only available on the Order Lines page.
Order Header Confirmations table
You can go to Orders and select Order Header Confirmations to view your order confirmations.
You can load and export confirmations from this table. For more information, see Confirm Supply Chain Collaboration Orders with CSV.
Why can't I confirm an order?
Only users with the Order Line Confirmation permission can confirm orders. For more information, see Manage Users.
How can I see more information about Supply Chain Collaboration orders?
You can use the Order Confirmation Comments filter on the Order pages to see orders with comments.
When viewing individual orders, you can select the Click to view confirmation link in the banner at the top of the order to see more information about order status and timelines.
Where are comments?
You can view comments on the Order Line page.
Where can I find confirmation information for cancelled orders?
You can view confirmation information in the order History if it's been cancelled.