Error connecting to the supplier
PO failed: There was an error connecting to the supplier. The problem is most likely in the PO transmission method for supplier.
The purchase order URL is incorrect; even the domain does not exist.
- Before you reach out to the supplier, double check that the supplier’s PO setting in Coupa is correct.
- Make sure the URL is what the supplier provided.
The URL is case sensitive.
- Make sure the URL does not have spaces.
- If the URL is correct, forward the Coupa failed PO email to the supplier, and ask the supplier to provide the full PO routing URL.
Subject: cXML Failure (Failed to send PO #123)
There was an error connecting to the supplier. The problem is most likely in the PO transmission method for XYZ Supplier. This is the setup you have now:
Shared secret: passw0rd
Destination domain: DUNS
Destination identity: supplierid
cXML Response<html> <head> <title>403 Forbidden</title> </head> <body bgcolor="white"> <center> <h1>403 Forbidden</h1> </center> <hr> <center>nginx</center> </body> </html>