Early Payment Discounts FAQ
Check here for the most current answers to questions about Early Payment Discounts (EPD) in the Coupa Supplier Portal. If a problem persists after trying one of the suggestions on the FAQ page, contact your Coupa customer (buyer).
Why don't I see the Early Payments tab in the Coupa Supplier Portal (CSP)?
Make sure that you have been enrolled in an EPD program by your Coupa buyer, and then log in to the CSP. The first login should activate you for EPD, and the Early Payments tab should appear.
Why don't I see my eligible invoices in the Early Payments screen?
This may have several reasons:
- Your Coupa buyer may have invoices in a different currency than you are looking for. Use the Currency filter (if available) to check for invoices in other currencies.
- Your buyer may not have selected the correct Chart of Accounts from Coupa Core.
- The invoice may have been created without a Net Payment Term or with an incorrect term.
Why do I see an alert on the Early Payments screen that I am not assigned to a customer with an EPD program, even though I am assigned?
This may be an error in Coupa Core. An admin user should go to Setup > Admin > Users and take the following steps:
- In the table under Actions, select Edit to open the user access window.
- Under Permissions, if the Early Payments checkbox is already active, deactivate it and then activate it again. If it is not active, activate it.
- Select Save.
Why wasn't my Early Payment Request accepted automatically (After Invoice Approval)?
If your early payment request didn't meet discount thresholds your customer set in their Coupa instance, your request goes into review status while it waits for your buyer to review it.