Answer CSP-Related Questions with CSP Supplier Assistance Agent
The CSP Supplier Assistance Agent helps you find information about the CSP by leveraging AI and the Coupa documentation in Compass.
This is draft content subject to change until December 8, 2025.
Ask Coupa Navi™ (Navi) Supplier Assistance Agent questions about the CSP, for example, where to find the information you need. Navi provides answers based on the Compass document library for suppliers.
Use Coupa Navi for suppliers:
- Go to the CSP website (https://supplier.coupahost.com/) and log in with your credentials.
- Hover over the Coupa Navi™ icon (
) in the bottom right corner of the page and click the Coupa Navi™ button (
).
You can move the Navi chat window anywhere on the page. - Select the input field at the bottom of the chat window, and write your question or prompr.
Use key words to find better results. - Select the send icon on the right of the input field.
- Review the answers provided. Select the links under the References section to find specific answers to your questions based on the information in Compass.
Coupa Navi can make mistakes. Please check important information. -
(Optional) After each response, leave feedback by choosing the Thumbs Up or Thumbs Down icon. Depending on your choice, you can select from the following feedback options:
- For Thumbs Up: Accurate Answer, Good Suggestion or Speedy Response
- For Thumbs Down: Inaccurate Answer, Missed Context, or Slow Response
You can also provide additional thoughts before submitting your feedback.
Navi acknowledges your feedback with a related response.
- You can minimize the chat window with the minus (−) icon.
From the Navi chat window you can select the Get Help option at the bottom right, underneath the input field. This can guide you to the Compass site for suppliers, or the Live Chat Support option to communicate with a live human support agent.
Disable Coupa Navi for supplier users in your organization:
As a CSP Admin user, you can disable the Navi Supplier Assistance Agent for users under your organization:
- Go to the CSP website (https://supplier.coupahost.com/) and log in with your Admin credentials.
- Select the Setup tab.
- Click on the Admin tab just below the main navigation bar.
- Select the Users option on the left menu.
- Click on the Edit button on the far right of a user's line.
This opens the Edit user access for [User Name] window. - Modify the user's permissions (for more information about permissions, see the List of user permissions in the page Manage Users).
The CSP Supplier Assistance Agent is not available in a test environment until January 16, 2026.