Support for Coupa Customers & Partners
Coupa’s Customer Support organization is dedicated to your success. Our highly trained support experts are ready to answer your questions, provide issue isolation and troubleshooting, and share best practices to help you maximize the value delivered by your Coupa business spend management platform.
For customer support, please visit the Support page. From there, your organization’s Designated Support Contacts (DSCs) can open and track support cases. It's the quickest way to provide detailed information about your request or issue, access the knowledge base and troubleshooting guidelines, and review updates about a support case. For immediate assistance, Designated Support Contacts can also contact Coupa Customer Support by phone.
If you're a Coupa user, please contact your organization's Coupa Designated Support Contact for help. Only Designated Support Contacts have access to submit support cases.
Contacting Coupa Support
Accessing Support through Compass is the fastest method of submitting a support request to Coupa. The online form ensures all relevant information is provided to begin working on your case. For urgent, high-severity issues, Designated Support Contacts can contact us by phone at one of the regional numbers below, or by contacting Coupa’s United States helpline.
If your region's local phone number is not provided, please call our US or any available country number:
For Supply Chain Design and Planning Customers
If you use the llama.ai Supply Chain Design & Planning or the LLamasoft Desktop software (Supply Chain Guru X, Data Guru, or Demand Guru products), please visit the Support page. It's the quickest way to provide detailed information about your request. For more information about installation and licensing requests, please contact email@example.com.
You can also reach us by calling your region's phone number. If a local phone number is not provided, please call our US or any available country number.
For any technical or functional support-related questions not answered in the Supplier Help Center, Suppliers can chat with an agent 24x5 through the chat box on the Coupa Supplier Portal ( supplier.coupahost.com ), or email firstname.lastname@example.org . Any questions regarding the Customer/Supplier relationship, processes, request/invoice/payment status, etc., cannot be addressed by Coupa Support and must be directed to the Coupa Customer.