Delivering Train the trainer sessions are key for ensuring customer success during UAT, Go live and post go live.
Move to Production is the final step prior to Go-Live once design, configuration and integration validations are complete.
Congratulations on Coupa Go Live!
Hypercare period allows for a smooth period of transition from implementation resources leading the project to support resources.
4.5 Transition to Support and CVM
The transition from the implementing team to the Coupa Support manager and the assigned Customer Success manager is key to ensure continued success with the customer.